FAQ

Air King — Frequently Asked Questions

1) How do I install my K14 Air Machine?

Mount the K14 on a Basic or Reel Assembly Stand anchored to a solid concrete surface. Secure the machine to the stand, then complete the electrical hookup on a dedicated 115–120V, 20A circuit. Always follow local codes and use a licensed electrician. For a step-by-step overview, see the K14 Installation Guide.

2) What electrical connection requirements do I need?

A dedicated 115–120V, 20A circuit. All wiring and connections should be done by a licensed electrician in accordance with local electrical codes.

3) Can I change how much time customers get per dollar?

Yes. Air King machines use Infitec timers that let you set both run time and price using DIP switches. Configure the total coins (price) and the total run time per vend using the switch charts for your timer model. See the Timer Settings Manual (PDF) for exact switch combinations and examples.

4) My machine won’t start — what should I check first?

Confirm line power and verify that the full price has been inserted or a card payment has authorized. Check the coin mechanism or reader for jams or error lights, and make sure the operating mode (coin/credit/free) matches your setup. For additional troubleshooting steps and wiring checks, refer to the Air King K14 Service & Instruction Manual (PDF).

5) Where can I order replacement parts?

Order hoses, gauges, decals, timers, stands, and more directly from Air King on the All Parts page.

6) Where can I find manuals and programming charts?

Download the Timer Settings Manual (PDF) for DIP-switch charts and examples, and the K14 Service & Instruction Manual (PDF) for installation, wiring, and maintenance.

7) How do I connect a credit card reader?

Please visit https://www.cantaloupe.com/contact/account-setup/.
Fill out the form with your information and submit to set up an account for your ePort device (make sure to include your ePort serial #).
Cantaloupe customer service will contact you to finish setting up your account. Please have your banking information readily available to complete your registration.
—OR—
You can call Cantaloupe customer service at 888-561-4748 to register the ePort device.

8) How do I contact Air King for support?

Email info@air-king.com or call (630) 350-8010. Additional resources are available at www.air-king.com.